Individuals in this course would learn how to:

  • Deliver accredited training.
  • Work effectively within the sector, organization, institute, etc.
  • Enhance technical competency.
  • Improvise professional practice.
  • Deliver competency based training.
  • Handle difficult trainees.
  • Support & coach learners.
  • Design & develop training content, curriculum, etc.
  • Deliver effective presentations at all levels.

Skills you will learn:

  • Analytical skills (eye for detail).
  • Cognitive skills (logical thinking).
  • Problem solving (dealing with operational related issues).
  • Communication skills (spoken & written).
  • Interpersonal skills (deal with personnel at all levels of the organization).
  • Passion for developing and transforming others.

Eligibility criteria: Min: Year 10 or equivalent standard in literacy and numeracy.

At the end of the course, you will:

  • Select from multiple career opportunities (process trainer, voice & accent trainer, behavioral trainer, freelancer, etc.)
  • Identify skill gaps of the employees and train/re-train them.
  • Create or revamp the process manuals/modules.
  • Indoctrinate new or existing staff of the company.
  • Drive a learning environment at the workplace.
  • Help reduce skill gaps of the employees.
  • Drive synergy at the workplace to maximize productivity, job satisfaction and retention.