BPO has changed the way the world does business. It has given an edge to the emerging & existing entrepreneurs to operate their business smoothly. Two areas in which companies adopt business process outsourcing are in the back office & front office.
Back office outsourcing refers to internal business functions like billing or purchasing, while front-office outsourcing includes customer related services such as technical or non-technical support, marketing, trouble shooting, collections, sales and customer service. The focus in BPO is on reducing transaction costs, optimizing process efficiency and providing solutions to handle a large volume of transaction processing engagements.
The faculty of Navjyoti has an extensive & rich BPO experience of more than 2 decades in which we have served to approximately 50 organizations pan India.
At Navjyoti, we offer a range of BPO services such as
- Call center services
- Data entry services
- Bookkeeping services
- Engineering services
- Finance and accounting services
- Data analytics services
- Accounts & bank reconciliation
- Research and analysis services and a gamut of other additional services